Refund policy
7 DAYS EASY EXCHANGE & RETURNS
At The MAK Bags, we want you to love your bag. If you are not happy with your order, you can exchange or return it within 7 days of receiving it.
HOW TO REQUEST AN EXCHANGE OR RETURN
1. Message us on WhatsApp at 0311-2502317 within 7 days of receiving your order.
2. Share your order number, your name, and photos of the bag.
3. Our team will confirm your request and guide you on how to send the bag back.
Please do not send any item back without contacting us first.
CONDITIONS
- The bag must be unused and in the same condition as you received it.
- It must be returned with its original packaging, box, dust bag, strap and any accessories it came with.
- Bags that are used, damaged by the customer, or missing parts cannot be exchanged or returned.
EXCHANGES
You can exchange your bag for a different colour or a different bag of the same or higher price (you only pay the difference). Once we receive and check the returned bag, we will dispatch your new bag.
RETURNS & REFUNDS
Once we receive and check the returned bag, we will confirm your refund. Since most orders are Cash on Delivery, refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 7 working days after approval.
CONTACT
WhatsApp / Phone: 0311-2502317
Email: themakbags2@gmail.com